Customer Service

Contact Information:
Culligan of West Plains
306 N. Howell Ave.
West Plains, MO 65775
Toll Free: 1-800-928-7638
Main Office: 417-256-7521
Fax: 417-256-0851
e-mail us

Discounts available, contact our Customer Service Department.

Options for payment

Mailing address:
Remember to send in the return half of your bill or top of your invoice with your check and also write your account number on your check. Your payment should be mailed in time to reach us by the 15th.

Remit your payment by mail to:
Culligan of West Plains
306 N. Howell Ave.
West Plains, MO 65775

Pay in person:
Drop Box:
Culligan of West Plains
306 N. Howell Ave.
West Plains, MO 65775

Pay Your Bill Online
Visit our secure Online Bill Payment Center to pay your bill by credit card.

Special Arrangements:
Please contact our Billing Department for any special arrangements you may have. (316) 267-5287 or (800) 626-1703.
 

Frequently Asked Questions:

Q. What is the $7.00 deposit on my bill?
A. There is a deposit on each original bottle you get. When you exchange the empty bottle for a full bottle, you are not charged another deposit.

Q. Why are there 2 equipment charges on my first bill?
A. If service begins after the first of the month, your first bill includes a pro-rated charge amount for the current month of service. The other charge is for the following month. All equipment charges are billed one month in advance. You will only see one equipment charge on your bill from now on.

Q. When is my payment due?
A. Payments are due by the 15th of each month. Check out our payment options for the best solution for you.

Q. I am paying a monthly equipment charge. When will I own my equipment?
A. If you are paying a monthly equipment change that means you are renting the equipment in your home or business. The advantage of renting equipment is that if anything ever goes wrong with it, we will fix or replace it at no cost to you. We do sell new equipment. Please contact us for a solution that will fit your needs.

Q. Is it possible to pre-pay my bill?
A. Yes! You can pre-pay for your equipment rental. If you have water delivered, you will still receive a monthly bill for the water that was delivered the previous month.

Q. When is my water delivered?
A. When you first set up for our water delivery service, you will be placed on a every 4 week delivery. If your needs increase, just contact us and we can adjust your frequency. Our goal is to leave you enough water so that you do not run out between deliveries. You will receive a calendar in the mail showing the specific days we will be delivering water to your home or office. Your monthly statement will also list your next delivery date(s). If you ever need a delivery outside of your regular schedule, just let us know!

Q. How much water will I use?
A. It really depends on what you are using the water for. Some people use it for cooking and making coffee as well as for drinking. Some people use it just for drinking. It also depends on how many people you have in your home or office.

Q. What if I am not going to be home when you deliver?
A. Simply leave your empty bottles in a pre-arranged location. We’ll replace them with full bottles. Just contact our office with your special delivery instructions.

Q. What if I don’t need water on delivery day, is there a minimum order?
A. You do not have to purchase water each delivery if you are on a regular delivery route. If you do not need any water on route day, simply leave a note to any empty bottles you leave out for us to pick up. Please contact us if you are on a “call-in” basis for any minimum delivery requirements.

Q. What if I run out of water?
A. Unplug your cooler if it is empty. The compressor will continue to run and will cause damage to the cooler. Simply call us and we will do whatever we can to get more great Culligan water out to you, as fast as we can. We recommend that you keep a few extra bottles of water on hand during the summer months.

Q. What do I do with my empty bottles?
A. Don’t throw them away! We’ll pick up your empties when we deliver your new full bottles. Remember, there is a $7.00 deposit on these bottles and they must be returned to us in good condition. We cannot accept bottles that were used for anything other than water.

Q. How should I store the water?
A. Bottled water should be stored in a room temperature environment. Keep away from direct sunlight. Store away from household cleaning products, gasoline, paint thinners and toxic materials. If the above are followed, the shelf life of bottled water is about 2 years.

Q. Where does your water come from?
A. It starts off as Municipal Water that we purify by Reverse Osmosis. Our filtration process takes out 90-99% of everything in the water including sodium and chlorine. Our water is also free of nitrates. We then use Ozonation to sterilize our water. Ozone kills microorganisms and viruses by the process of oxidation.

Q. What if the bottle you delivered to me leaks?
A. It’s unlikely you’ll ever have this problem, but if you do, take the bottle outside and call us. If the leak appears to be the cooler, remove the bottle from the cooler and call us. In most cases, leaks are caused by the bottles and not the cooler. If you know you have a bottle that leaks, do not put it on your cooler.

Q. What if my cooler stops working?
A. If your cooler stops working, check to make sure there is power to the unit. If it still isn’t working, give us a call. Please try to provide as much information as possible about the problem you are having. We may be able to help you fix it over the phone. If not, we will respond as soon as possible to correct the problem.

Q. How do I sign up my friends and family to have Culligan Water?
A. You can either give us a call with their name and number or have them give us a call. Remember to tell us that you referred them. If they sign up, you will receive $10.00 credit applied to your account for each person you refer!

Q. Can I purchase cups from you?
A. Yes we sell cups! Simply tell your Culligan Man, or give us a call. Cups can be delivered when we bring you water.